Return & Refund Policy

Contact Email: 3057977@gmail.com

Thank you for shopping with us at [Your Store Name]. We value your satisfaction and aim to ensure a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Global Return Policy

We offer returns and refunds for customers worldwide. However, due to the nature of our product (5-Amino-1MQ), there are some important conditions and restrictions:

Eligibility: Only unused, unopened, and sealed items are eligible for return. Opened or used products cannot be returned due to hygiene and safety standards.
Return Window: You must request a return within 14 days of receiving the product.
Condition: Items must be returned in their original packaging, unused, and in resalable condition.

2. Non-Returnable Items

Opened bottles or products.
Products damaged due to customer misuse.
Products purchased more than 14 days ago.

3. Return Process

To initiate a return, please contact us at 3057977@gmail.com with the following:

Order number
Reason for return
Photo of the product (if applicable)

We will review your request and provide return instructions, including the return address (which may vary based on your location).

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g. wrong item shipped, product defect).

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days to your original payment method.
Shipping charges are non-refundable.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

A clear photo of the damaged or wrong item
Your order number

We will send a replacement or offer a full refund (including shipping).

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, contact us at 3057977@gmail.com.

7. Customs and International Returns

For international customers, please clearly mark your package as a “Returned Item” to avoid customs charges. We are not responsible for customs fees on returned goods.

If you have any questions about this policy or need assistance, feel free to contact us at 3057977@gmail.com.